Job Title : Retention Manager

Job Summary:
The Retention Manager focuses on minimizing customer churn by designing and implementing strategies that enhance loyalty and satisfaction. This role ensures customers remain engaged with the organization’s products and services.

Roles and Responsibilities:

• Develop retention strategies based on customer behavior and feedback.
• Identify at-risk customers and design intervention plans.
• Monitor and analyze churn rates and retention metrics.
• Work closely with support, sales, and product teams to address customer pain points.
• Execute loyalty programs and retention campaigns to improve engagement.

Qualifications Needed:

• Bachelor’s or master’s degree in business, marketing, or a related field.
• 5+ years of experience in customer retention or relationship management roles.

Skills Required:

• Data-driven decision-making abilities.
• Strong interpersonal and negotiation skills.
• Experience with analytics tools and CRM platforms.
• Ability to work in cross-functional teams.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses