Job Title : Customer Relationship Associate

Job Summary:
The Customer Relationship Associate is responsible for supporting the customer relationship management process by assisting in building and maintaining relationships with clients. This role focuses on ensuring customer satisfaction, handling client concerns, and supporting account management activities to foster loyalty.

Roles and Responsibilities:

• Assist account managers in managing client portfolios and maintaining regular communication with clients.
• Respond to client inquiries and ensure prompt resolution of complaints or escalations.
• Support the onboarding process for new clients, ensuring a smooth transition.
• Maintain and update client information in CRM systems to ensure accuracy.
• Collaborate with internal teams to address client needs and deliver solutions.

Qualifications Needed:

• Bachelor’s degree in business, marketing, or a related field.
• 1-2 years of experience in a customer-facing or support role.

Skills Required:

• Strong communication and interpersonal skills to build rapport with clients.
• Attention to detail and the ability to handle multiple tasks efficiently.
• Familiarity with CRM systems and office tools.
• A proactive approach to addressing customer concerns.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses