Job Summary:
The CRM Analyst is responsible for managing and analyzing customer data to improve the effectiveness of customer relationship strategies. This role supports decision-making through actionable insights.
Roles and Responsibilities:
- Analyze CRM data to identify trends and opportunities.
- Develop reports and dashboards for customer engagement and retention metrics.
- Support the implementation of CRM enhancements and automation.
- Collaborate with marketing and sales teams to optimize campaigns.
- Ensure data integrity and accuracy in CRM systems.
Qualifications Needed:
- Bachelor’s degree in data analytics, business, or a related field.
- 3+ years of experience in data analysis or CRM management.
Skills Required:
- Proficiency in CRM platforms and data visualization tools (e.g., Tableau, Power BI).
- Strong analytical and problem-solving skills.
- Knowledge of SQL and data management practices.
- Attention to detail and ability to handle large datasets.
Benefits-
- Competitive salary
- Annual appraisal and bonuses
- Rewards and Recognition
- Performance based bonuses
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