Job Title : Customer Success Executive

Job Summary:
The Customer Success Executive ensures customers achieve desired outcomes through effective use of the company’s products or services. This role emphasizes proactive engagement to maximize customer satisfaction and retention.

Roles and Responsibilities:

• Onboard new customers, providing training and guidance on product usage.
• Monitor customer engagement levels and identify areas for improvement.
• Act as an advocate for customers within the organization, addressing their concerns.
• Develop strategies to improve customer retention and prevent churn.
• Gather customer feedback and share insights with the product development team.

Qualifications Needed:

• Bachelor’s degree in a relevant field.
• Experience in customer support, account management, or product training.

Skills Required:

• Strong customer service and relationship-building skills.
• Technical understanding of the company’s products/services.
• Ability to deliver presentations and conduct training sessions.
• Problem-solving and critical thinking skills.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses