Job Title : Customer Engagement Specialist

Job Summary:
The Customer Engagement Specialist focuses on designing and implementing strategies to improve customer interaction, increase satisfaction, and promote long-term loyalty.

Roles and Responsibilities:

• Create and execute engagement campaigns for customer retention.
• Analyze customer behavior and develop strategies to increase activity.
• Collect and act on customer feedback to improve service delivery.
• Collaborate with marketing teams to design loyalty programs.
• Track engagement metrics and prepare detailed reports for management.

Qualifications Needed:

• Bachelor’s degree in business, marketing, or a related field.
• 2-3 years of experience in customer engagement or marketing roles.

Skills Required:

• Excellent interpersonal and communication skills.
• Proficiency in CRM and marketing automation tools.
• Strong data analysis and reporting capabilities.
• Creative problem-solving and strategic planning skills.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses