Job Title : Customer Experience Manager

Job Summary:
The Customer Experience Manager is responsible for overseeing and improving the end-to-end customer journey. This role ensures that every interaction with the company is seamless and meets customer expectations.

Roles and Responsibilities:

• Map and analyze customer journeys to identify improvement areas.
• Develop strategies to enhance the overall customer experience.
• Conduct surveys and gather feedback to evaluate satisfaction.
• Coordinate with various departments to ensure a consistent experience.
• Regularly report on customer experience metrics to senior management.

Qualifications Needed:

• Bachelor’s degree in business or a related field; MBA preferred.
• 5+ years of experience in customer experience or service design roles.

Skills Required:

• Strong understanding of customer journey mapping.
• Excellent communication and stakeholder management skills.
• Analytical mindset with expertise in customer feedback tools.
• Proficiency in CRM and CX software.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses