Job Title : Customer Relationship Coordinator

Job Summary:
The Customer Relationship Coordinator acts as a liaison between customers and internal teams, ensuring a seamless flow of communication and timely resolution of issues. The role focuses on enhancing customer satisfaction by addressing concerns efficiently and improving service delivery.

Roles and Responsibilities:

• Serve as the main point of contact for customer queries, complaints, and follow-ups.
• Coordinate with internal departments such as sales, support, and operations to resolve client issues.
• Regularly monitor customer satisfaction metrics and suggest improvements.
• Schedule and manage customer meetings, check-ins, and reviews.
• Maintain organized records of customer interactions, feedback, and resolutions.

Qualifications Needed:

• Bachelor’s degree in business, communications, or related fields.
• 2-3 years of experience in customer service or relationship management.

Skills Required:

• Strong coordination and organizational skills.
• Ability to manage time effectively and prioritize tasks.
• Excellent written and verbal communication skills.
• Proficiency in CRM software and reporting tools.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses