Job Title : Customer Advocacy Manager

Job Summary:
The Customer Advocacy Manager is responsible for building strong relationships with loyal customers and turning them into brand ambassadors. This role emphasizes enhancing the customer’s voice in the company’s strategy.

Roles and Responsibilities:

• Identify loyal customers and engage them in advocacy programs.
• Develop case studies, testimonials, and other customer success stories.
• Act as a liaison between customers and product teams for feature suggestions.
• Organize events and initiatives to engage loyal clients.
• Measure the success of advocacy campaigns and refine strategies accordingly.

Qualifications Needed:

• Bachelor’s degree in business, public relations, or a related field.
• 4+ years of experience in customer-facing roles, with advocacy program experience preferred.

Skills Required:

• Strong communication and storytelling abilities.
• Strategic thinking with excellent relationship management skills.
• Experience with advocacy platforms and CRM tools.
• Ability to manage multiple projects simultaneously.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses