Job Title : Client Support Specialist

Job Summary:
The Client Support Specialist acts as a subject-matter expert to resolve advanced customer issues and ensures a smooth service experience. This role bridges the gap between the customer service team and technical departments by providing in-depth support for client concerns.

Roles and Responsibilities:

• Troubleshoot complex client issues and provide tailored solutions.
• Collaborate with technical teams to resolve product-related concerns.
• Act as an escalation point for unresolved issues from junior teams.
• Document solutions for recurring problems and update the knowledge base.
• Provide feedback to the product development team to enhance offerings.

Qualifications Needed:

• Bachelor’s degree in IT, business, or a related field.
• 2-4 years of experience in customer support, preferably in a technical domain.

Skills Required:

• Strong analytical and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Advanced knowledge of CRM and ticketing systems.
• Empathy and customer-focused mindset.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses