Job Title : Client Relationship Specialist

Job Summary:
The Client Relationship Specialist is responsible for managing a portfolio of clients, ensuring their needs are met, and fostering long-term partnerships. The role involves improving client retention by delivering personalized service and identifying growth opportunities.

Roles and Responsibilities:

• Build strong relationships with clients through regular interactions and proactive communication.
• Analyze client requirements and recommend tailored solutions.
• Monitor and manage account performance, identifying upselling and cross-selling opportunities.
• Handle client escalations with tact and professionalism.
• Provide insights and feedback to internal teams to enhance service offerings.

Qualifications Needed:

• Bachelor’s degree in business, marketing, or a related field.
• 3-5 years of experience in customer relationship or account management roles.

Skills Required:

• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple accounts effectively.
• Proficiency in CRM systems and data analysis tools.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses