Job Title : Customer Support Executive

Job Summary:
The Customer Support Executive serves as the first point of contact for customers, ensuring that inquiries and complaints are handled effectively and promptly. This role focuses on delivering exceptional customer service to enhance overall satisfaction and foster trust in the organization.

Roles and Responsibilities:

• Respond to customer queries through phone calls, emails, or chats.
• Resolve complaints professionally while adhering to company policies.
• Maintain accurate records of customer interactions and updates in CRM systems.
• Identify recurring issues and escalate them to the appropriate departments.
• Provide information about products and services to ensure customer understanding.

Qualifications Needed:

• High school diploma; a bachelor's degree is an advantage.
• Previous experience in customer service is preferred.

Skills Required:

• Strong verbal and written communication skills.
• Patience, empathy, and the ability to handle challenging situations.
• Basic computer literacy and familiarity with CRM software.
• Problem-solving skills with a customer-first attitude.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses