Job Title : Customer Relationship Manager

Job Summary:
The Customer Relationship Manager oversees the strategy and execution of client relationship initiatives, leading a team to ensure customer satisfaction and loyalty. The role involves managing high-value clients, resolving issues, and developing programs to enhance the customer experience.

Roles and Responsibilities:

• Lead the development and implementation of customer relationship strategies.
• Build and maintain relationships with key clients to ensure their satisfaction.
• Supervise and mentor a team of customer relationship associates.
• Analyze customer feedback and metrics to improve processes.
• Collaborate with sales and marketing teams to identify growth opportunities.

Qualifications Needed:

• Bachelor’s or master’s degree in business administration, marketing, or a related field.
• 5+ years of experience in customer relationship or account management.

Skills Required:

• Strong leadership and team management skills.
• Data-driven decision-making abilities.
• Excellent communication and negotiation skills.
• Proficiency in CRM platforms and analytics tools.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition

Performance based bonuses