Job Title : IT Help Desk Executive

Job Summary

The IT Help Desk Executive provides first-level support to users by troubleshooting basic technical issues and escalating unresolved problems to higher-level teams.

Roles and Responsibilities

• Respond to user queries via phone, email, or ticketing systems.
• Provide basic troubleshooting for hardware, software, and network issues.
• Assist in setting up user accounts and hardware for new employees.
• Log and track reported issues to ensure timely resolution.
• Escalate complex issues to senior technicians or system administrators.

Qualifications Required

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• Knowledge of common operating systems and basic networking.

Skills Needed

• Good communication and problem-solving skills.
• Familiarity with ticketing tools like JIRA or ServiceNow (basic understanding).
• Customer-oriented approach and patience.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses