Job Summary:

The Operations Head is responsible for the overall operational efficiency, strategic planning, and execution of day-to-day activities across healthcare centers or units. The role ensures service excellence, resource optimization, regulatory compliance, and sustainable growth across all departments and centers.

Roles & Responsibilities:

• Oversee and manage operations of all departments (clinical and non-clinical).

• Ensure smooth functioning of patient services, front office, pharmacy, nursing, housekeeping, diagnostics, and support functions.

• Implement operational SOPs, quality standards, and cost controls.

• Drive process improvements, patient satisfaction, and operational KPIs.

• Lead cross-functional teams and manage performance reviews, training, and development.

• Coordinate with department heads and doctors for operational support.

• Ensure compliance with statutory regulations, audits, and safety protocols.

• Plan and manage budgets, optimize resource allocation, and reduce operational wastage.

• Monitor MIS reports, dashboards, and strategic performance indicators.

• Lead new project rollouts, center expansions, or technology implementation.

Skills Required:

• Strategic leadership and decision-making

• In-depth knowledge of hospital/healthcare operations

• People and team management

• Budgeting, planning, and resource optimization

• Strong communication and stakeholder management

• Knowledge of accreditation processes (NABH/NABL/JCI)