Job Title : Customer Support Application Specialist
Job Summary: Provides first-line technical and functional support to healthcare clients, ensuring a positive user experience with the company's applications.
Roles and Responsibilities:
Respond to customer inquiries and resolve application-related issues.
Conduct remote or onsite training sessions for end-users.
Escalate unresolved issues to technical teams and follow up for resolution.
Maintain detailed records of customer interactions and solutions provided.
Collect user feedback and suggest application improvements to developers.
Qualifications Needed:
Bachelor’s in IT, Healthcare, or a related field.
1-2 years of experience in customer support or technical roles.
Skills Required:
Strong communication and customer service skills.
Technical troubleshooting expertise in healthcare software.
Ability to multitask and handle high-pressure situations.