Job Title : Customer Service Representative

Job Summary:
Handles customer inquiries and resolves complaints, ensuring a high level of client satisfaction.

Roles and Responsibilities:

• Address customer queries via phone, email, or in person.
• Document customer interactions and complaints.
• Provide accurate information regarding products and services.
• Escalate unresolved issues to higher authorities.

Qualifications Needed:

• Bachelor’s degree or equivalent preferred.
• Customer service experience is a plus.

Skills Required:

• Strong problem-solving skills.
• Empathy and active listening.
• Familiarity with CRM tools.

Benefits-

• Competitive salary
• Annual appraisal and bonuses
• Rewards and Recognition
• Performance based bonuses